Your original photos are kept safe, carefully labeled with your contact information. We work from very, very high quality scans leaving the physical originals untouched 95% of the time. Generally, you deliver them and pick them up. If we mail them to you, we use postal shipping confirmation so they can be tracked and we pack them properly.
Once your pictures are restored, the electronic files remain in our computer and on back-up disks. This means extra safety for your pictures, and means you can order reprints any time in the future.